Review a Pintrip Host
If you are not a member of our Facebook group Pintrippers, then you missed out. Because in the group, other Pintrippers daily writes about their good experiences with different Pintrip hosts.
So, hurry up and go join the group!
Thanks for the many great posts
It is a great pleasure to read the many daily posts in the group, and it is great to experience the great commitment among all members, both when you ask questions or help answer others. We cannot stress enough how wonderful it is that we have so many active users.
We made the group back in the spring of 2019, and we honestly had not imagined that it would have more than 5,000 members 2 later. It is fantastic!
The tone in the group
In the 2 years we have become so much wiser regarding the behavior on social media, and in particular on Facebook. Unfortunately, we must admit that we, like many other groups, companies and associations, have experienced a sad development in behavior. For us, it is clear that the limit of what people allow themselves to write has shifted, and not in a positive direction. It definitely has something to do with people sitting behind a screen and not standing face to face. Many people get carried away by the mood, especially when it is negative. Our experience is that the rhetoric can get harsh when questions are asked, tips are given, etc. We think this is a shame. Especially because it can mean that many do not dare to ask questions or be active in the group, because they feel they are being attacked. We are actually sure that more people would like to be active in Pintrippers, but don’t because of the comments on the various posts.
Jan Mattsson, who is the administrator of the Autocamper Group on Facebook, wrote an article about this very issue on 31 July 2021, and he wrote so wisely:
If you don’t have a positive comment, them simply don’t!
It is an approach that we support. Of course, you are welcome to have your own opinion, but we hope that everyone understand that everyone should be allowed to contribute, read and so on in the group without the negative tone.
We want both praise and criticism
Several have written to us or commented on other people’s posts that Pintrippers are a group that only receives praise and no criticism. We would like to put that attitude to shame. Pintrip as a company would gladly receive both praise or criticism. What we do not tolerate is that our hosts are attacked. Our hosts voluntarily accept motorhomes, because they have the desire and time, and they don’t receive any money from us. We market them in the Pintrip Guide in exchange they make pitches available for motorhomes. Our hosts are VERY different, as all Pintrippers are very different too. Therefore, two people will not perceive the same Pintrip host and Pintrip stopover in exactly the same way. Hooray for diversity!
If you experience something with a Pintrip host that you think is strange or even wrong, we would prefer if you contact us and tell us about your experience. Then we can contact the host and get on top of the situation. In return, we ask you to keep in mind that a Pintrip host is also just a human being, and therefore we urge you to show compassion and kindness, and therefore not write negative or condescending things about the host in Pintrippers or elsewhere, for instance Google or Trustpilot. Unfortunately, we have already lost Pintrip hosts this year and in previous years because some guests have behaved embarrassingly or unreasonably. It is a relatively small group that has not familiarized itself with how the concept works, and how they are expected to behave as a guest. It is to the great surprise of our hosts that you these people do not read up on the guidelines in the Pintrip Guide + know what kind of place they are visiting.
Most recently, we lost a host because he simply got tired of removing cigarette butts from the Pintrip pitches, once a broken camping chair, looking at overcrowded trash cans and a shower room in a restroom that was often not cleaned after use. He has been with us since 2019 and we have been incredibly happy with the hospitality and idyllic space he has offered our customers, but from next season it is over. In his case, the “death blow” was a 1-star review on Google, where the guest wrote that it was probably a nice place if you went fishing, but with a motorhome it was boring. It is completely unreasonable to notify a company on that basis.
We therefore again want to emphasize that the primary thing in a Pintrip membership is experiences and NOT the free accommodation. Therefore, always choose your next Pintrip host based on what interests you.
Why we delete posts
We are administrators in Pintrippers, and when we delete a post, there can be various reasons for it. It can for instance be:
- Lack of relevance to the topic
- Personal attacks
- Attacks on and bad publicity of Pintrip hosts
- Violation of the Marketing Act
- Other breaches of the group rules
We are also human beings, and as administrators, of course, we also make mistakes. So, if you think we have deleted a post that should not have been deleted, then you are very welcome to contact us.
Should we take the lead?
Sometimes we delete a comment or a post, but overall, we experience lots of positivity, and it greatly overshadows the negative posts. We have found that our relatively short leash when it comes to accepting negative behavior has had an incredibly positive impact. But of course, we still hope that you will contribute to the good tone of Pintrippers. We want a reputation for being a place where there is a good positive tone and approach to things.
