Rules for Pintrip Membership

 

A Pintrip membership is personal 
This means that you buy a personal membership that you may not lend or transfer to others. In case of transfer or other fraud, the membership will be suspended and blocked. You are of course welcome to invite others to join you on a Pintrip experience, as long as you participate.

Who can buy a Pintrip membership?
Pintrip is ideal for users of self-contained vehicles, and all our hosts welcome motorhomes. Approximately 250 of our hosts also welcome rooftop tents, while around 130 hosts are open to caravans. If you are traveling without an onboard toilet, you should only stay overnight with hosts who provide 24-hour access to restroom facilities. This applies to about 80 hosts, marked with a WC icon.

Experiences – not free overnight stays – and no camping
A membership gives you the opportunity to have great experiences all over Denmark, where you also can park for free for 24 hours. Our hosts expect that you acquaint yourself with their place prior to your visit, so you know what kind of place it is and what the options are. An important part of Pintrip is the personal meeting between host and guest, and it is important that you choose the places you want to visit based on your own interests. In this way, you think on your fellow Pintrippers. Furthermore, it gives the best experiences for everyone involved.

Pintrip is not to be confused with camping. As a rule, do not take up more space than the size of your vehicle. With many hosts, however, you are welcome to roll out the awning, grill outside the vehicle etc., as long as you remember to ask the host if it is okay before you do. Ask the host before you use any facilities, and since you are staying privately, you should expect that for instance toilet/shower can also be used by hosts/staff/customers.

Start of the season
As of 1.11.24, we are 100% digital, which means your membership is valid for 365 days from the purchase date. If you purchased your membership before 1.11.24, it will be valid until 30.03.25, and will automatically renew if you have purchased a subscription.

Rental/New Vehicle
You can easily purchase a Pintrip membership even if you are renting a vehicle. If you rent multiple vehicles during the season, please send us an email at pintrip@pintrip.eu with your membership number and your new license plate number, and we will update the information on your membership card.  

Collaboration between Pintrip and our hosts
There is no money between our hosts and us. It means that our hosts to not receive any financial compensation from Pintrip for every visit they have. They have chosen to be hosts, because first and foremost they like to welcome Pintrip-guests to their place.

Improper use of a Pintrip membership
As a member of Pintrip you are obligated to acquaint yourself with the concept and to follow the current guidelines. You are a guest on our hosts´ private property and you can be rejected, if you do not respect the current Pintrip guidelines. Pintrip reserves the right to withdraw a membership if the concept is used improper or transferred to another person.

Frequently asked questions

How long is the membership valid for?

Your membership is valid for 365 days from the purchase date. By choosing a subscription, your membership will automatically renew, ensuring you always travel with a valid membership while also supporting the Pintrip concept.

How many pitches do the hosts offer?

Each host offers 1-3 pitches.

Can I stay more than 24 hours at each host?

No, the Pintrip concept allows travelers to stay only for a single night at each host. This still allows you enough time to get to know the host and the location, while also giving other travelers the opportunity to benefit from the Pintrip concept.

Do the hosts accept vehicles other than motorhomes?

Yes, more than 80% of the hosts also accept rooftop tents, and approximately 45% of the hosts also accept caravans. If you are traveling in a vehicle without a toilet, you can stay overnight at around 80 Pintrip hosts that offer access to toilet facilities around the clock.

What facilities can I expect from the hosts?

Many hosts offer facilities such as power, water, toilet, shower, and similar amenities. They often charge a small fee for their facilities. Please be courteous and ask for permission, as well as clarify all conditions, before using the facilities.

Is the concept available in other countries?

Yes, the concept originated in France more than 30 years ago with France Passion. In total, 10 European countries offer the concept. For more information, visit www.fefi.eu

Do all hosts need to be contacted by phone before arrival?

No, about 30% of the hosts prefer phone contact, which is clearly indicated with a red phone icon. The remaining hosts do not require phone contact before arrival, so you can simply show up.

May I bring dogs?

Dogs are welcome at more than 90% of the hosts, and keeping the dog on a short leash is always required. Pay attention to the dog icon, especially the red one, which indicates the few places dogs are not allowed.

What criteria are emphasized when selecting hosts?

For us, hospitality, the quality of the products, good experiences, as well as peace and nature, are the central criteria. We are constantly looking for new hosts, and our ambassadors help with this process. However, it is most often the potential hosts who contact us to become part of the Pintrip network, not the other way around.

Can I reserve a spot in advance?

No, with the Pintrip concept, it is not possible to reserve a spot in advance. For hosts that require prior contact, you can reach out to them no earlier than 24 hours before your arrival. The Pintrip concept operates on a first-come, first-served basis. For example, if you are the fourth quest at a host who only has three spots available, you will need to find an alternative accommodation. There is often another Pintrip host nearby.

All parking spots are occupied at a host. What should I do now?

In this case, you will need to look for an alternative accommodation. There is often another Pintrip host nearby.

What should I do if I can’t reach the host?

If prior contact is required and you cannot reach the hosts, please do not visit the host. There could be various reasons why the host did not answer the phone. Most hosts will call you back if they missed your call.

Can grey and black water be emptied at the hosts?

Some hosts offer this service for a fee. Alternatively, you can use the free dumping stations provided by the Danish Road Directorate, which are listed at the back of the Pintrip guide or on the Pintrip App.

Are there benefits to being a member?

Yes, as a Pintrip member, you gain access to exclusive member benefits. You can find an overview of the current benefits here. We add new member benefits from time to time.

It is possible to review the hosts?

When you register your visit with the host, you have the opportunity to leave a review of your experience. The review is only visible to us, but at the end of the season, we send the reviews to the hosts. We greatly appreciate your feedback. In the Facebook group Pintripper, you can also share your Pintrip experience with other members.

Microcamping with Pintrip

Microcamping has become a popular way to travel and many people ask if it's allowed with Pintrip. The answer is yes - as long as you follow the guidelines and golden rules, you are welcome to microcamp with Pintrip hosts.

It's important that you only stay with hosts with toilet facilities (for a fee) and don't engage in camping-like behavior and claim the space around your car as your “private space”. Most hosts will allow you to set up a table and chairs (remember to ask for permission) as long as you pack them away when you go to sleep. 

 

App

How much does the Pintrip app cost?

When you purchase a digital membership for 52,90 Euro (39,90 Euro in subsequent years if you choose a subscription), you will receive your membership number via email, which also allows you to download the Pintrip app on up to 2 devices.

Does the app work when I don’t have any internet connection?

Yes, Pintrip app also works offline. But it requires an internet connection when you have to activate the membership and install updates.

Do you have to install the updates?

We update the app regularly to improve and optimize the user experience. Therefore, it is important that you always make sure to install new updates. You can force an update on your phone by opening the Pintrip app -> swipe app up in small window -> swipe away completely -> wait 15 seconds and open the Pintrip app again. Alternatively, you can go to google play/app store and search for Pintrip and open the app that way.

I would like to have more functions in the app. Is that planned?

Yes, we are constantly developing the app.

It is possible to purchase the Pintrip app with a subscription?

Yes, you can purchase a digital membership with a subscription. By choosing a subscription, you can automatically save on your membership for the following season. The first year costs 52,90 Euro, and subsequent years are 39,90 Euro. The subscription renews automatically and can be canceled at any time.

I have a new vehicle, how do I correct the information on my membership card

Send us an email at pintrip@pintrip.eu with your membership number (not screen print) and your new registration number and we will correct the information on your digital membership card.

Why can I not install the app?

Please control the phone’s operating system. If your phone’s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 9 and iOS version 13 as a minimum, older versions are not supported.

What should I do if I lose my phone and want to install the app on my new phone?

Then you must write an email to us at support@pintrip.eu with your information including membership number, we will then reset your membership number, so you can sign in on a new device.

Is there support by telephone to the app?

No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact support@pintrip.eu. Send your membership number, phone model, version of your phone’s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible. 

How many devices can I install the Pintrip app on?

Each membership allow installation on up to 2 devices.

I keep getting error messages, when I use the app. What should I do?

Please contact us on support@pintrip.eu and we will help you as soon as possible. Remember to write your membership number, your phone’s model, the version of your phone’s operating system, first name and last name, license number, e-mail and phone number. 

There are already 2 devices installed

The message means that both accesses to the Pintrip app are enabled, then send us an email at support@pintrip.eu and write RESET in the subject field and we will reset the accesses so you can get on with new access.

Log out with new member number

If you have a new membership number and are not allowed to log out of the old membership number, there is a hidden log out button on “your membership”. It's a thin line at the bottom of the page, when you press it you will be logged out.

This function may ONLY be used for new membership numbers, as you will be kicked off completely and must contact Pintrip to get back on if you log out by mistake.

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