Support
Please send us an email at support@pintrip.eu if you have any questions to or problems with the App. Unfortunately, it is not possible for us to help with technical support over the phone.
Before writing to us, we recommend that you read “frequently asked questions” at the bottom of the page.
Frequently asked questions about Pintrip app
How do I download the Pintrip app?
Search for “Pintrip” in the App Store or on Google Play and download the app for free. The membership is purchased through the shop.
Can I reserve a spot through the app?
From 01.04.2026, it will be possible to reserve a spot with selected hosts up to 3 days before arrival. Other hosts may be contacted no earlier than 24 hours before arrival.
Can I use the app without an internet connection?
The app requires an internet connection to update maps, search results, and host information. Without an internet connection, the functionality may be limited.
Do I need to update the app regularly?
We continuously update the Pintrip app to improve features and optimize the user experience. Therefore, we recommend always having the latest version installed.
If you want to force an update, you can completely close and reopen the app: open the Pintrip app, swipe it away in the overview of open apps to close it completely, wait about 15 seconds, and then open the app again.
You can also update the app by searching for “Pintrip” in the App Store or on Google Play and updating the app there.
I would like to have more functions in the app. Is that planned?
Yes, we are constantly developing the app.
I have a new vehicle, how do I correct the information on my membership card
Send us an email at support@pintrip.eu with your membership number (not screen print) and your new registration number and we will correct the information on your digital membership card.
How do I force an update of the app?
The Pintrip app is continuously updated on our side. To ensure that you always have access to the latest updates and features, it is important to completely close the app after using it. To do this, open the overview of open apps on your device and fully close the Pintrip app (swipe the app away or tap the X – depending on your smartphone).
You can also search for “Pintrip” in Google Play or the App Store and open the app directly from there. This ensures that you are using the latest version.
Can I write reviews in the app?
From 01.04.2026, it will be possible to write a review about the host and share your photos in the app.
Where can I see my membership number?
If you have a subscription, you can always find your active membership number by logging in to MY ACCOUNT here on the website. You can also change your payment method on this page. If you do not have a subscription, you will only have received your membership number by email.
Why can I not install the app?
Please control the phone’s operating system. If your phone’s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 9 and iOS version 13 as a minimum, older versions are not supported.
Where can I change the payment method for my subscription?
You can change your payment method by logging into your subscription on the website under “MY ACCOUNT.” Go to your active subscription and select “Change payment.”
If an error occurs, it may be related to your browser – in that case, try using another device. If it still does not work, you can cancel your subscription and then activate it again with the new payment details.
What should I do if I get a new phone?
If you get a new phone and want to reinstall the Pintrip app, please contact our support at support@pintrip.eu. Write “Reset” in the subject line and include your membership number (not a screenshot). We will then reset your account so you can log in on your new device.
Is there support by telephone to the app?
No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact support@pintrip.eu. Send your membership number, phone model, version of your phone’s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible.
How many devices can I install the Pintrip app on?
Each membership allow installation on up to 2 devices.
What should I do if the app shows an error?
Close the app completely and open it again. If that does not help, check whether an update is available. If the problem continues, please contact support.
I receive a message saying that 2 devices are already installed – what does that mean?
This means that your membership number is already active on two devices. Please contact support if one device needs to be reset. Include your membership number (not a screenshot) and write “Reset” in the subject line.
How do I log out when I have a new membership number?
Log out of the app through your member account and then log in again using your new membership number.
This function must ONLY be used when you have a new membership number, as you will be completely logged out. If you accidentally log out, you will need to contact support to regain access.