Terms and conditions at Pintrip ApS

 

General information
Pintrip ApS
Klokkevej 4
7870 Roslev
CVR no: 39836874
Phone: 0045 22379588
E-mail: pintrip@pintrip.eu

Prices
At Pintrip ApS we take reservations for any errors in our stated prices. Furthermore, we reserve the right to change the prices without prior consent. Reservations are made for goods sold out.

Payment for one-time membership
Pintrip Aps accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard. The payment will not be deducted from your account before the item is shipped. All amounts are in Danish kroner and include VAT. We reserve the right for price errors and sold-out/discontinued items. 

Warranty
A 2 year warranty is given according to the Danish Sale of Goods Act. Our warranty applies to errors in material and / or fabrication. You can get the item repaired, exchanged, the money returned or a price refund depending on the specific situation. The complaint does not apply to faults or damage caused by incorrect handling of the product / service. You must advertise in “reasonable time” after you have discovered the defect / error. Pintrip ApS will cover return costs to a reasonable extent.

Returns, complaints and use of the right of cancellation is sent to:

Pintrip ApS
Klokkevej 4
7870 Roslev

Shipments are not accepted per COD.

Reimbursement
If a refund is the case, please include bank details in the form of registrations and account number so the agreed amount can be transferred. This information can be disclosed without risk via e-mail or other electronic forms, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of revocation
The period of revocation is 14 days on all goods purchased in our webshop.

The period is calculated from that day;

– You receive the order.
– Took possession of the last item of merchandise in relationto agreements on several different goods, ordered in one, but delivered individually or several times.
– Took possession of the last item of merchandisewhen it comes to agreement of delivery of goods consisting of several lots / parts.
– The first item in physical possession when it comes to regular delivery of goods over a certain period.

You must pay the return costs yourself.

Cancellation must be notified to us no later than 14 days after the purchase and from the cancellation you must return the item within 14 days. You must notify the revocation via e-mail: pintrip@pintrip.eu. In the notification you must make clear that you wish to use your right of revocation. If you wish to return the product, you must send the product to:

Pintrip ApS
Klokkevej 4
7870 Roslev

You cannot refuse the receipt of the goods, without at the same time giving clear notice of the use of revocation.

Exceptions for the right of revocation
The following product types are not included in the right of revocation:

– Goods that are manufactured to the consumer’s specifications or have a distinct personal touch.
– Sealed goods which for health or hygiene reasons are not suitable for return and where the seal is broken after delivery.
– Goods which, because of their nature, become inextricably mixed with others upon delivery.
– Goods where the seal is broken.
– Non-financial services provided whose provision of the service has begun with the consumer’s prior expressed consent and the acknowledgment that the right of revocation ceases when the service is fully executed.
– Supply of digital content which is not provided in a tangible medium, if performance has commenced with the consumer’s prior expressed consent and its acknowledgment that the receiver will forfeit the right of withdrawal.
– Newspapers or magazines except for subscriptions for such publications.
– Agreements concluded at public auction.
– Goods that deteriorate or become obsolete quickly.

Returns
You must return your order without delay and no later than 14 days after you have used your right of revocation. You must pay the direct costs of returning. Upon return you are responsible for ensuring that the goods are properly packed. You must attach a copy of the order confirmation. If you also fill out and enclose our cancellation form the expedition is faster.

You bear the risk of the goods from the time of delivery of the goods and until we have received them back.

We do not receive packages sent by COD.

The goods condition upon return
You will only be liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature of the goods, the properties and the manner in which it operates. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tested in addition to what is described above, it is considered used. This means that upon cancellation of the purchase you will only receive a share or nothing of the purchase amount, depending on the merchandise’s commercial value at the time of receipt – of the return. In order to receive the entire purchase amount, you must therefore try the product without actually using it.

Refund
If you regret your purchase, you will of course receive the amount you have paid to us (not shipping).

In case of an impairment that you are liable for, this purchase amount is deducted.

By using the right of cancellation, all payments received from you, excluding delivery costs, will be refunded without delay and within 14 days from the date we have received notice of your decision to exercise the right of cancellation. Refunds are made with the same payment method that you used in the original transaction unless you have explicitly agreed otherwise.

We can withhold the amount refund until we have received the goods back, unless you have previously submitted documentation for the return.

Package has not been collected
If the package has not been collected, it will be returned to Pintrip at the buyer’s expense. The costs for returning uncollected packages is 75 DKK including VAT, and this amount will be deducted from any possible refund to the buyer.

Complaints – overview and links:
If you have a complaint about a product purchased in our webshop, it can be sent to:

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby

Link: www.forbrug.dk

If you are a consumer resident in another EU country, you can state your complaint in the EU Commission’s online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you file a complaint please provide our e-mail address: pintrip@pintrip.eu

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Frequently asked questions

How long is the membership valid for?

Your membership is valid for 365 days from the purchase date. By choosing a subscription, your membership will automatically renew, ensuring you always travel with a valid membership while also supporting the Pintrip concept.

How many pitches do the hosts offer?

Each host offers 1-3 pitches.

Can I stay more than 24 hours at each host?

No, the Pintrip concept allows travelers to stay only for a single night at each host. This still allows you enough time to get to know the host and the location, while also giving other travelers the opportunity to benefit from the Pintrip concept.

Do the hosts accept vehicles other than motorhomes?

Yes, more than 80% of the hosts also accept rooftop tents, and approximately 45% of the hosts also accept caravans. If you are traveling in a vehicle without a toilet, you can stay overnight at around 80 Pintrip hosts that offer access to toilet facilities around the clock.

What facilities can I expect from the hosts?

Many hosts offer facilities such as power, water, toilet, shower, and similar amenities. They often charge a small fee for their facilities. Please be courteous and ask for permission, as well as clarify all conditions, before using the facilities.

Is the concept available in other countries?

Yes, the concept originated in France more than 30 years ago with France Passion. In total, 10 European countries offer the concept. For more information, visit www.fefi.eu

Do all hosts need to be contacted by phone before arrival?

No, about 30% of the hosts prefer phone contact, which is clearly indicated with a red phone icon. The remaining hosts do not require phone contact before arrival, so you can simply show up.

May I bring dogs?

Dogs are welcome at more than 90% of the hosts, and keeping the dog on a short leash is always required. Pay attention to the dog icon, especially the red one, which indicates the few places dogs are not allowed.

What criteria are emphasized when selecting hosts?

For us, hospitality, the quality of the products, good experiences, as well as peace and nature, are the central criteria. We are constantly looking for new hosts, and our ambassadors help with this process. However, it is most often the potential hosts who contact us to become part of the Pintrip network, not the other way around.

Can I reserve a spot in advance?

No, with the Pintrip concept, it is not possible to reserve a spot in advance. For hosts that require prior contact, you can reach out to them no earlier than 24 hours before your arrival. The Pintrip concept operates on a first-come, first-served basis. For example, if you are the fourth quest at a host who only has three spots available, you will need to find an alternative accommodation. There is often another Pintrip host nearby.

All parking spots are occupied at a host. What should I do now?

In this case, you will need to look for an alternative accommodation. There is often another Pintrip host nearby.

What should I do if I can’t reach the host?

If prior contact is required and you cannot reach the hosts, please do not visit the host. There could be various reasons why the host did not answer the phone. Most hosts will call you back if they missed your call.

Can grey and black water be emptied at the hosts?

Some hosts offer this service for a fee. Alternatively, you can use the free dumping stations provided by the Danish Road Directorate, which are listed at the back of the Pintrip guide or on the Pintrip App.

Are there benefits to being a member?

Yes, as a Pintrip member, you gain access to exclusive member benefits. You can find an overview of the current benefits here. We add new member benefits from time to time.

It is possible to review the hosts?

When you register your visit with the host, you have the opportunity to leave a review of your experience. The review is only visible to us, but at the end of the season, we send the reviews to the hosts. We greatly appreciate your feedback. In the Facebook group Pintripper, you can also share your Pintrip experience with other members.

Microcamping with Pintrip

Microcamping has become a popular way to travel and many people ask if it's allowed with Pintrip. The answer is yes - as long as you follow the guidelines and golden rules, you are welcome to microcamp with Pintrip hosts.

It's important that you only stay with hosts with toilet facilities (for a fee) and don't engage in camping-like behavior and claim the space around your car as your “private space”. Most hosts will allow you to set up a table and chairs (remember to ask for permission) as long as you pack them away when you go to sleep. 

 

App

How much does the Pintrip app cost?

When you purchase a digital membership for 52,90 Euro (39,90 Euro in subsequent years if you choose a subscription), you will receive your membership number via email, which also allows you to download the Pintrip app on up to 2 devices.

Does the app work when I don’t have any internet connection?

Yes, Pintrip app also works offline. But it requires an internet connection when you have to activate the membership and install updates.

Do you have to install the updates?

We update the app regularly to improve and optimize the user experience. Therefore, it is important that you always make sure to install new updates. You can force an update on your phone by opening the Pintrip app -> swipe app up in small window -> swipe away completely -> wait 15 seconds and open the Pintrip app again. Alternatively, you can go to google play/app store and search for Pintrip and open the app that way.

I would like to have more functions in the app. Is that planned?

Yes, we are constantly developing the app.

It is possible to purchase the Pintrip app with a subscription?

Yes, you can purchase a digital membership with a subscription. By choosing a subscription, you can automatically save on your membership for the following season. The first year costs 52,90 Euro, and subsequent years are 39,90 Euro. The subscription renews automatically and can be canceled at any time.

I have a new vehicle, how do I correct the information on my membership card

Send us an email at pintrip@pintrip.eu with your membership number (not screen print) and your new registration number and we will correct the information on your digital membership card.

Why can I not install the app?

Please control the phone’s operating system. If your phone’s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 9 and iOS version 13 as a minimum, older versions are not supported.

What should I do if I lose my phone and want to install the app on my new phone?

Then you must write an email to us at support@pintrip.eu with your information including membership number, we will then reset your membership number, so you can sign in on a new device.

Is there support by telephone to the app?

No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact support@pintrip.eu. Send your membership number, phone model, version of your phone’s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible. 

How many devices can I install the Pintrip app on?

Each membership allow installation on up to 2 devices.

I keep getting error messages, when I use the app. What should I do?

Please contact us on support@pintrip.eu and we will help you as soon as possible. Remember to write your membership number, your phone’s model, the version of your phone’s operating system, first name and last name, license number, e-mail and phone number. 

There are already 2 devices installed

The message means that both accesses to the Pintrip app are enabled, then send us an email at support@pintrip.eu and write RESET in the subject field and we will reset the accesses so you can get on with new access.

Log out with new member number

If you have a new membership number and are not allowed to log out of the old membership number, there is a hidden log out button on “your membership”. It's a thin line at the bottom of the page, when you press it you will be logged out.

This function may ONLY be used for new membership numbers, as you will be kicked off completely and must contact Pintrip to get back on if you log out by mistake.