Terms and conditions at Pintrip ApS

General information

Pintrip ApS
Klokkevej 4
7870 Roslev
CVR no: 39836874
Phone: 0045 22379588
E-mail: pintrip@pintrip.eu

 

Prices

At Pintrip ApS we take reservations for any errors in our stated prices. Furthermore, we reserve the right to change the prices without prior consent. Reservations are made for goods sold out.

 

Payment

Pintrip ApS accepts payment by credit card, VISA, VISA Electron, Mastercard. The payment will be debited from your account once it is shipped. All amounts are in Euro and incl. sales tax. Reservations are made for price errors and sold out / discontinued products.

 

Shipping

We ship to all of Denmark and Europe. Shipping prices from 4,90 Euro. Goods will be delivered at the delivery address, which is stated at the time of ordering. Your goods will be shipped with Post Nord.

Please note: If there is no space at the place of delivery, the package will be moved to the nearest delivery point, which you will be notified of. Contact customer service if any problems occur.

We deliver all week. For countries outside Denmark the delivery time will be 12-14 business days.

Certain products are subject to special terms of delivery. These will be specifically set forth prior to the purchase.

 

Warranty

A 2 year warranty is given according to the Danish Sale of Goods Act. Our warranty applies to errors in material and / or fabrication. You can get the item repaired, exchanged, the money returned or a price refund depending on the specific situation. The complaint does not apply to faults or damage caused by incorrect handling of the product / service. You must advertise in “reasonable time” after you have discovered the defect / error. Pintrip ApS will cover return costs to a reasonable extent.

Returns, complaints and use of the right of cancellation is sent to:

Pintrip ApS
Klokkevej 4
7870 Roslev

Shipments are not accepted per COD.

 

Reimbursement

If a refund is the case, please include bank details in the form of registrations and account number so the agreed amount can be transferred. This information can be disclosed without risk via e-mail or other electronic forms, as it is not sensitive information and will only be used for our fulfillment of the refund.

 

Right of revocation

The period of revocation is 14 days on all goods purchased in our webshop.

The period is calculated from that day;

– You receive the order.
– Took possession of the last item of merchandise in relationto agreements on several different goods, ordered in one, but delivered individually or several times.
– Took possession of the last item of merchandisewhen it comes to agreement of delivery of goods consisting of several lots / parts.
– The first item in physical possession when it comes to regular delivery of goods over a certain period.

You must pay the return costs yourself.

Cancellation must be notified to us no later than 14 days after the purchase and from the cancellation you must return the item within 14 days. You must notify the revocation via e-mail: pintrip@pintrip.eu. In the notification you must make clear that you wish to use your right of revocation. If you wish to return the product, you must send the product to:

Pintrip ApS
Klokkevej 4
7870 Roslev

You cannot refuse the receipt of the goods, without at the same time giving clear notice of the use of revocation.

 

Exceptions for the right of revocation

The following product types are not included in the right of revocation:

– Goods that are manufactured to the consumer’s specifications or have a distinct personal touch.
– Sealed goods which for health or hygiene reasons are not suitable for return and where the seal is broken after delivery.
– Goods which, because of their nature, become inextricably mixed with others upon delivery.
– Goods where the seal is broken.
– Non-financial services provided whose provision of the service has begun with the consumer’s prior expressed consent and the acknowledgment that the right of revocation ceases when the service is fully executed.
– Supply of digital content which is not provided in a tangible medium, if performance has commenced with the consumer’s prior expressed consent and its acknowledgment that the receiver will forfeit the right of withdrawal.
– Newspapers or magazines except for subscriptions for such publications.
– Agreements concluded at public auction.
– Goods that deteriorate or become obsolete quickly.

Returns

You must return your order without delay and no later than 14 days after you have used your right of revocation. You must pay the direct costs of returning. Upon return you are responsible for ensuring that the goods are properly packed. You must attach a copy of the order confirmation. If you also fill out and enclose our cancellation form the expedition is faster.

You bear the risk of the goods from the time of delivery of the goods and until we have received them back.

We do not receive packages sent by COD.


The goods condition upon return

You will only be liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature of the goods, the properties and the manner in which it operates. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tested in addition to what is described above, it is considered used. This means that upon cancellation of the purchase you will only receive a share or nothing of the purchase amount, depending on the merchandise’s commercial value at the time of receipt – of the return. In order to receive the entire purchase amount, you must therefore try the product without actually using it.

 

Refund

If you regret your purchase, you will of course receive the amount you have paid to us (not shipping).

In case of an impairment that you are liable for, this purchase amount is deducted.

By using the right of cancellation, all payments received from you, excluding delivery costs, will be refunded without delay and within 14 days from the date we have received notice of your decision to exercise the right of cancellation. Refunds are made with the same payment method that you used in the original transaction unless you have explicitly agreed otherwise.

We can withhold the amount refund until we have received the goods back, unless you have previously submitted documentation for the return.

Package has not been collected

If the package has not been collected, it will be returned to Pintrip at the buyer’s expense. The costs for returning uncollected packages is 75 DKK including VAT, and this amount will be deducted from any possible refund to the buyer.

Complaints – overview and links:

If you have a complaint about a product purchased in our webshop, it can be sent to:

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby

Link: www.forbrug.dk

If you are a consumer resident in another EU country, you can state your complaint in the EU Commission’s online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you file a complaint please provide our e-mail address: pintrip@pintrip.eu

 

 

 

 

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Frequently asked questions

Are there any changes to the Pintrip Guide during the season?

Yes, there will be changes. For instance, opening hours, facilities and contact telephone number may change and there may be personal reasons why a host may have to stop before the season ends on 31.03. The Pintrip app is always updated with the latest changes, and if you only use the physical travel guide, it is your own responsibility to stay updated on this page.

Why do I have to greet the host when I arrive?

It´s polite to say a simple hallo and goodbye to the host. It´s also central to the original principles of the scheme, when it began in France more than 25 years ago. The purpose of Pintrip is to bring motorhome tourists together with locals who are passionate about their place and their products. Moreover, you have to greet the hosts in order to show them your membership card, so they can see that you have a valid membership.

Are hosts open all year round?

Yes, the vast majority of our hosts are open all year round. Please note, however, that some hosts ask that you arrive on a specific time, in accordance with their personal or professional constraints (milking the cows, work in the fields, etc.). For the same reasons a number of hosts are closed at certain periods of the year (grape-picking, harvest, holiday, etc.). At the top of each host page you can see when that host do not receive visits.

Is it obligatory to buy the host’s products?

No, you do not have obligation to buy the host´s products. If you buy something it’s obviously fantastic, but if you don’t buy anything, it’s also perfectly okay. It’s a free overnight stay, so you owe nothing to your host in this regard. However, we know that many choose to support and show interests in the places they visit by buying the host’s products, which is a nice way to say thank you for a wonderful experience and a safe, free overnight stay. But once again, there is no obligation to buy anything from the host. 

Why can’t I book a pitch in advance?

The hosts are not camp sites, and although they are keen to invite guests inside to learn about their business and their products, they also need to be able to work without too many distractions from Pintrippers throughout the day. Those hosts who do require a phone call in advance are clearly marked on each host page. 

I have a large motorhome. Will I be able to use the Pintrip Guide?

Yes, but there are some hosts who do not have the opportunity to offer large motorhomes a pitch. Often it is because it will be problematic to manoeuvre a large vehicle here. On the individual host pages in the Pintrip Guide you can clearly see if motorhomes over 10 meters are welcome. If your motorhome is under 10 meters then you can park at all our hosts. In the 2021 season, more than 230 hosts can accommodate motorhomes over 10 meters.

Can I use Pintrip if I have a caravan, roof tent, car, tent or similar?

Pintrip is only for motorhomes, which is motor vehicles designed for human habitation. Our hosts expect only to get visits by motorhomes, as our cooperation agreement is only made around this segment.

Can I use last year’s Pintrip Guide or give it to a friend?

Every single Pintrip membership helps us maintain and develop the Pintrip concept. In addition, the Pintrip membership is personal and it is tied to person and motorhome, and therefore it cannot be transferred. Our income comes solely from the sale of the Pintrip Guide. Thus, your membership helps us to find new hosts, it helps us to write and publish the Pintrip Guide, and it helps us to develop the Pintrip App and website. In addition, your membership also helps ensure that we can offer you unique experiences and a safe place to spend the night in your motorhome. All of our hosts are committed to welcoming Pintrippers for one year. The current Pintrip Guide is the only one that can give you the latest information and instructions (arrival time, closing days, etc.) because it is up to date. The rules are also in place to protect the hosts who are no longer part of the Pintrip Guide, so they no longer receive visits. That’s why you cannot use last year’s Pintrip Guide this year or give it to a friend.

Can I stay for more than 24 hours at each host?

No, the concept of Pintrip is that we offer motorhome tourists to stay one night at each host. This gives you enough time to get to know the place and the host, and it also give other travellers the opportunity to the enjoy these places. 

Which facilities can I expect that the hosts have?

Please do not expect anything in advance. Nevertheless, several hosts offer different facilities, such as electricity, water, toilet and shower facilities. Keep in mind that they often charged a small fee for these facilities. Please always ask before using any facilities, because there might be security measures or other rules that you have to follow. 

How long is the vignette and membership card valid?

The season always run the 31st of March to the 31st of March the following year, and the vignette and membership card is also valid during this period. All the information about the hosts is updated once a year. Please always travel with the latest edition of the Pintrip Guide. You are not only supporting the idea of Pintrip, but it also ensures that certain problems can be avoided, for example that you don’t visit a host, who no longer is a Pintrip host. Your Pintrip membership is personal and it is tied to person and motorhome, and it cannot be transferred.

How many pitches do each host offer?

Each host offers between 1-3 pitches.

Does the travel concept also exist in other countries?

Yes, France Passion started with the concept in 1992, and several other countries also have the concept. See more at www.fefi.eu.

 

I cannot reach the host by telephone, which they require. What do I do now?

Do not just drive to the host if they want telephone contact and you cannot reach them. In that case, drive on, but remember there can be many reasons why the host does not pick up the phone, and often the host will call you back.

All pitches at a host are occupied. What do I do now?

It is a situation that rarely occurs. If this happens, find another stopover for the night. Often there is another Pintrip host nearby who can offer you a pitch for the night.

Can I bring my dog?

Dogs are welcome at more than 90% of our hosts, but they must always be on a short leash.

What criteria are used to select the host?

Among other things, we select our hosts of the following criteria: hospitality, good products, nature, location and peace and quiet. In addition, it is important for us that the hosts really know what it means to be a Pintrip host, and that they want to share their place with others.

Can I review the different hosts?

Yes, you can review the hosts, but other Pintrippers cannot see your reviews. But we would love to hear from you and we look forward to your feedback. You can write to us on pintrip@pintrip.eu.

Can I set up camping equipment?

If there is enough room for it, you are allowed to set up camping equipment. Please ask the host if it’s all right before you set up chairs, table etc. Please remember to take the camping equipment inside for the night.

Can I use the Pintrip Guide without a toilet in my motorhome?

Yes, you can, but you are only allowed to stay with hosts with a listed toilet icon. The toilet icon means that there is access to the toilet 24/7 - around the clock, and this is the case with 93 of our hosts in season 2021. A large part of the other hosts also has a toilet available during their opening hours, but not when they have closed.

Where do I get rid of black and grey water in Denmark?

We have received access to all information about the Danish Highway Agency’s service stations in Denmark, and in the back of Pintrip Guide you will find a list showing some of the service stations. They can either be an area with a grate in the middle or some kind of bowl. In both cases black and grey water can be emptied and they are free to use. We recommend the Pintrip App for a full overview and updated information.

Can you get a new vignette if you get a new motorhome or replace your windscreen?

If you change the motorhome or windscreen during the season, we will be happy to send a new vignette once we have received the old one by post. For this we charge a handling fee of 100 DKK.

 

App

What does the App cost?

The App is a free offer for everyone who is a valid member of Pintrip in the current season. The evidences of a valid Pintrip membership (windscreen sticker and membership card) are attached to the physical Pintrip Guide. The App is not available without a valid membership of Pintrip. You have to use the membership number on the back of the membership card in order to activate the app.

Does the app have the same validity as the windscreen sticker and membership card?

Yes. Like the annual windscreen sticker and membership card, the app is valid from the 31st of March to the 31st of March following year. At the end of the season, you can renew access to the app by purchasing the new Pintrip Guide.

Can I buy the app without buying the guide?

No. The app is only a supplement to the physical book, and you will need both the windscreen sticker and the membership card. When you buy a Pintrip Guide the windscreen sticker and the membership card are included, and you need both in order to use to app. It is not possible to purchase the app alone.

Does the app work when I don’t have any internet connection?

Yes, Pintrip app also works offline. But it requires an internet connection when you have to activate the membership and install updates.

Do you have to install the updates?

We update the app regularly to improve and optimize the user experience. Therefore, it is important that you always install new updates.

I would like to have more functions in the app. Is that planned?

Yes, the app is constantly being developed. Please note that the app is only an extra offer to our core product, which is the physical Pintrip Guide.

When can I install the new version of the app?

When the season starts on 31.03 you can install the new version, but not before.

Why can I not install the app?

Please control the phone’s operating system. If your phone’s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 6 and iOS version 11 as a minimum, older versions are not supported.

What should I do if I lose my phone and want to install the app on my new phone?

Then you must write an email to us at support@pintrip.eu with your information including membership number, we will then reset your membership number, so you can sign in on a new device.

Can I use the Pintrip Guide without the app?

Of course. The app is intended only as a digital supplement to the Pintrip Guide.

Is there support by telephone to the app?

No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact support@pintrip.eu. Send your membership number, phone model, version of your phone’s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible. 

On how many units can I install the app?

There is 1 access to the Pintrip app with the membership.
If you want an extra access, send us your information at pintrip@pintrip.eu. We need information about membership number, number plate and why you need an extra access. For administration in connection with an extra access, we charge 149 DKK.

I keep getting error messages, when I use the app. What should I do?

Please contact us on support@pintrip.eu and we will help you as soon as possible. Remember to write your membership number, your phone’s model, the version of your phone’s operating system, first name and last name, license number, e-mail and phone number. 

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