Pintrip app is a digital supplement to the Pintrip Guide. The App is an extra service to our members.
The membership number on your membership card is your access information to the Pintrip App. The membership number is unique, and it can only be used for 1 unit.
The requirement for the App is Android version 6 and iOS version 11, older versions are not supported.
Please send us an email at email@example.com if you have any questions to or problems with the App. Unfortunately, it is not possible for us to help with technical support over the phone.
Before writing to us, we recommend that you read “frequently asked questions” at the bottom of the page.
Frequently asked questions
What does the App cost?
The App is a free offer for everyone who is a valid member of Pintrip in the current season. The evidences of a valid Pintrip membership (windscreen sticker and membership card) are attached to the physical Pintrip Guide. The App is not available without a valid membership of Pintrip. You have to use the membership number on the back of the membership card in order to activate the app.
Does the app have the same validity as the windscreen sticker and membership card?
Yes. Like the annual windscreen sticker and membership card, the app is valid from the 31st of March to the 31st of March following year. At the end of the season, you can renew access to the app by purchasing the new Pintrip Guide.
Can I buy the app without buying the guide?
No. The app is only a supplement to the physical book, and you will need both the windscreen sticker and the membership card. When you buy a Pintrip Guide the windscreen sticker and the membership card are included, and you need both in order to use to app. It is not possible to purchase the app alone.
Does the app work when I don’t have any internet connection?
Yes, Pintrip app also works offline. But it requires an internet connection when you have to activate the membership and install updates.
Do you have to install the updates?
We update the app regularly to improve and optimize the user experience. Therefore, it is important that you always install new updates.
I would like to have more functions in the app. Is that planned?
Yes, the app is constantly being developed. Please note that the app is only an extra offer to our core product, which is the physical Pintrip Guide.
When can I install the new version of the app?
When the season starts on 31.03 you can install the new version, but not before.
Why can I not install the app?
Please control the phone’s operating system. If your phone’s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 6 and iOS version 11 as a minimum, older versions are not supported.
What should I do if I lose my phone and want to install the app on my new phone?
Then you must write an email to us at firstname.lastname@example.org with your information including membership number, we will then reset your membership number, so you can sign in on a new device.
Can I use the Pintrip Guide without the app?
Of course. The app is intended only as a digital supplement to the Pintrip Guide.
Is there support by telephone to the app?
No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact email@example.com. Send your membership number, phone model, version of your phone’s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible.
On how many units can I install the app?
There is 1 access to the Pintrip app with the membership.
If you want an extra access, send us your information at firstname.lastname@example.org. We need information about membership number, number plate and why you need an extra access. For administration in connection with an extra access, we charge 149 DKK.
I keep getting error messages, when I use the app. What should I do?
Please contact us on email@example.com and we will help you as soon as possible. Remember to write your membership number, your phone’s model, the version of your phone’s operating system, first name and last name, license number, e-mail and phone number.