Pintrip app is a digital supplement to the Pintrip Guide. The App is an extra service to our members.
The membership numer on your membership card is your access information to the Pintrip App. The membership number is unique, and it can only be used for 1 unit.
The requirement for the App is Android version 5 and iOS version 10, older versions are not supported.
Please send us an email at email@example.com if you have any questions to or problems with the App. Unfortunately, it is not possible for us to help with technical support over the phone.
Before writing to us, we recommend that you read “frequently asked questions” at the bottom of the page.
Frequently asked questions
What does the App cost?
The App is a free offer for everyone who is a valid member of Pintrip in the current season. The evidences of a valid Pintrip membership (windscreen sticker and membership card) are attached to the physical Pintrip Guide. The App is not available without a valid membership of Pintrip.
Do I need a valid windscreen sticker?
Yes, you need the current edition of the Pintrip Guide in order to enjoy Denmark with Pintrip, and attached to the guide are the vignette and the membership card. Display the windscreen sticker visible on the windshield of the motorhome, bring the membership card on your travel and show it to the host. The Pintrip hosts will look at both in order to ensure that you are a valid member.
Is the app and the windscreen sticker valid for the same amount of time?
Yes. The windscreen sticker and the membership number (that is on the back of the membership card, which you should use to activate the app) is valid from the 31st of March to the 31st of March the following year. In the end of the season you can renew the access to the app by buying the new Pintrip Guide.
Can I buy the app without buying the guide?
No. The purchase of the Pintrip Guide is inclusive a windscreen sticker and a membership card, which is required in order to use the app. It is not possible only to buy the app.
Does the app work when I don’t have any internet connection?
Yes, Pintrip app also works offline. But it requires an internet connection when you have to activate the membership and install updates.
Do you have to install the updates?
We update the app regularly to improve and optimize the user experience. Therefore, it is important that you always install new updates.
I would like to have more functions in the app. Is that planned?
Yes, the app is constantly being developed. Please note that the app is only an extra offer to our core product, which is the physical Pintrip Guide.
Why can I not install the app?
Please control the phone’s operating system. If your phone’s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 5 and iOS version 10 as a minimum, older versions are not supported.
What should I do if I lose my phone and want to install the app on my new phone?
Write an email to us on firstname.lastname@example.org with your information including membership number, then we will deactivate your own membership number and send you a new one.
Can I use the Pintrip Guide without the app?
Of course. The app is only considered to be a digital offer to Pintrippers.
Is there support by telephone to the app?
No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact email@example.com. Send your membership number, phone model, version of your phone’s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible.
On how many units can I install the app?
Currently you can only install the app on one unit.
I keep getting error messages, when I use the app. What should I do?
Please contact us on firstname.lastname@example.org and we will help you as soon as possible. Remember to write your membership number, your phone’s model, the version of your phone’s operating system, first name and last name, license number, e-mail and phone number.