Pintrip app
Please send us an email at support@pintrip.eu if you have any questions to or problems with the App. Unfortunately, it is not possible for us to help with technical support over the phone.
Before writing to us, we recommend that you read “frequently asked questions” at the bottom of the page.
Support
Please send us an email at support@pintrip.eu if you have any questions to or problems with the App. Unfortunately, it is not possible for us to help with technical support over the phone.
Before writing to us, we recommend that you read “frequently asked questions” at the bottom of the page.
Frequently asked questions about Pintrip app
What does the App cost?
Until the end of season 2022, the Pintrip app was a digital supplement to the Pintrip Guide. In future when you buy a physical membership, you will still be sent a membership card with a printed membership number, which works for the Pintrip app. The membership number is unique and allows you to download the Pintrip app on 2 devices.
From season 2023, it is possible to buy a digital membership for 399 DKK. In this case the membership card is digital and the membership number is unique and allows you to download the Pintrip app on 2 devices.
Can I buy the app without buying the guide?
From season 2023, it is possible to buy a digital membership for 399 DKK. In this case the membership card is digital and the membership number is unique and allows you to download the Pintrip app on 2 devices.
Does the app work when I don’t have any internet connection?
Yes, Pintrip app also works offline. But it requires an internet connection when you have to activate the membership and install updates.
Do you have to install the updates?
We update the app regularly to improve and optimize the user experience. Therefore, it is important that you always install new updates.
I would like to have more functions in the app. Is that planned?
Yes, we are constantly developing the app, especially before a new season.
When can I install the new version of the app?
Pintrip App – version 2023 is available from 31.03.23.
Former members who are registered: when you open the app after 31st of March 12 noon, you have to enter your 2023 membership number that you can find on the back of your 2023 membership card or have been sent by email if you have purchased a digital membership. Next, an image will appear with e-mail, number plate and telephone number – it is pre-filled with your current data. You can correct the information and press register, and then the membership is up and running.
New members: download the Pintrip app. From 31st of March, you have access to the information on the app. Just fill out the fields with the required information, and you are registered and the membership is up and running.
Why can I not install the app?
Please control the phone’s operating system. If your phone’s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 9 and iOS version 13 as a minimum, older versions are not supported.
What should I do if I lose my phone and want to install the app on my new phone?
Then you must write an email to us at support@pintrip.eu with your information including membership number, we will then reset your membership number, so you can sign in on a new device.
Can I use the Pintrip Guide without the app?
Of course, but if you only follow the book, it is your own responsibility to keep yourself updated on this page.
Is there support by telephone to the app?
No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact support@pintrip.eu. Send your membership number, phone model, version of your phone’s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible.
On how many units can I install the app?
Each membership includes 2 app accesses.
I keep getting error messages, when I use the app. What should I do?
Please contact us on support@pintrip.eu and we will help you as soon as possible. Remember to write your membership number, your phone’s model, the version of your phone’s operating system, first name and last name, license number, e-mail and phone number.