Data Protection Declaration at Pintrip ApS

We only collect data in cases this should be relevant to us, and we will only collect personal data if it is relevant to your activity at Pintrip ApS.

When collecting, processing and using your data, we always comply with all relevant legal provisions.

We will only store your data as long as we are legally obliged to do so, or as long as it is relevant to the purpose for which they were collected.

 

Information we collect

If you want to buy and receive a product or service from us, we need to collect certain data in order to complete the transaction and to offer you our services. We use cookies to keep track of the contents of your shopping cart while using our webshop.

We can obtain information such as name, email address, mailing address, delivery address (if it varies by postal address), phone number and payment information.

Pintrip ApS collects and processes your data when you do the following:

– Visit our website

– Purchase our products

– Create an account

– Sign up for our newsletter

– Report our website

– Sends us questions, complaints or feedback

– Download Pintrip app

 

The data controller

The data controller for collecting, processing and using your personal data on www.pintrip.eu is Pintrip ApS, Klokkevej 4, 7870 Roslev, CVR no. 39836874

 

Handling and purpose

We collect your regular contact information, such as name and address, in order to deliver the product or service that you have purchased from us. We will collect your email address in order to send you an order confirmation and a delivery confirmation.

When you pay for your product or service, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment settlement and fulfillment of the agreement entered. When making payments, some of your data will be disclosed to Stripe, including information needed to complete or support the payment, such as the total purchase amount and billing information.

If you have given us your consent during the registration process or on our website, we will use your email address to send out a newsletter. You can subscribe and unsubscribe at any time from the newsletter. All newsletters also contain a link to unsubscribe. If the processing of personal data is based on your consent, you have the right to revoke your consent at any time.

If you do not want to disclose the personal data required to purchase a product, you will not be able to purchase products from us on our website.

Your information (except your e-mail address if you have consented to its processing for the purpose of receiving offers) will be deleted 5 years after you receive your product or service.

 

Other recipients of your data

We do not sell your data to third parties and we do not transfer your personal data to third countries.

If you have ordered delivery, the information about your name, address, phone number and e-mail address will be provided to our shipping company. Currently PostNord.

If you choose to report our website, your name and email address will be transferred to the review website Trustpilot.

We have our website at Johansen Grafisk and payment system through Stripe and Quickpay, which works as our data processor. All personal data you provide on our website will be stored in Pintrip’s datacenter.

We use external companies as suppliers to deliver our services in the best possible way. These external vendors are data processors and in some cases process personal data in connection with their provision of services to us. Our data processors only process personal data according to our instructions and in accordance with the statutory requirements for data processors.

We have made data processing agreements with our data processors, which is our guarantee that they comply with applicable rules on the protection of your personal data.

 

Your rights

As the registered subject, you have a number of rights that we must at all times ensure fulfillment of. You have the right to request the following from us:

  • To access and correct / change your personal data
  • Deleting personal data

You also have the right to object to the processing of your personal data and you have the right to file a complaint with a data protection authority.

If you no longer wish us to process your personal data or to limit the processing of your personal data, you can also send us a request to our e-mail address pintrip@pintrip.eu

 

Frequently asked questions

How long is the membership valid for?

Your membership is valid for 365 days from the purchase date. By choosing a subscription, your membership will automatically renew, ensuring you always travel with a valid membership while also supporting the Pintrip concept.

How many pitches do the hosts offer?

Each host offers 1-3 pitches.

Can I stay more than 24 hours at each host?

No, the Pintrip concept allows travelers to stay only for a single night at each host. This still allows you enough time to get to know the host and the location, while also giving other travelers the opportunity to benefit from the Pintrip concept.

Do the hosts accept vehicles other than motorhomes?

Yes, more than 80% of the hosts also accept rooftop tents, and approximately 45% of the hosts also accept caravans. If you are traveling in a vehicle without a toilet, you can stay overnight at around 80 Pintrip hosts that offer access to toilet facilities around the clock.

What facilities can I expect from the hosts?

Many hosts offer facilities such as power, water, toilet, shower, and similar amenities. They often charge a small fee for their facilities. Please be courteous and ask for permission, as well as clarify all conditions, before using the facilities.

Is the concept available in other countries?

Yes, the concept originated in France more than 30 years ago with France Passion. In total, 10 European countries offer the concept. For more information, visit www.fefi.eu

Do all hosts need to be contacted by phone before arrival?

No, about 30% of the hosts prefer phone contact, which is clearly indicated with a red phone icon. The remaining hosts do not require phone contact before arrival, so you can simply show up.

May I bring dogs?

Dogs are welcome at more than 90% of the hosts, and keeping the dog on a short leash is always required. Pay attention to the dog icon, especially the red one, which indicates the few places dogs are not allowed.

What criteria are emphasized when selecting hosts?

For us, hospitality, the quality of the products, good experiences, as well as peace and nature, are the central criteria. We are constantly looking for new hosts, and our ambassadors help with this process. However, it is most often the potential hosts who contact us to become part of the Pintrip network, not the other way around.

Can I reserve a spot in advance?

No, with the Pintrip concept, it is not possible to reserve a spot in advance. For hosts that require prior contact, you can reach out to them no earlier than 24 hours before your arrival. The Pintrip concept operates on a first-come, first-served basis. For example, if you are the fourth quest at a host who only has three spots available, you will need to find an alternative accommodation. There is often another Pintrip host nearby.

All parking spots are occupied at a host. What should I do now?

In this case, you will need to look for an alternative accommodation. There is often another Pintrip host nearby.

What should I do if I can’t reach the host?

If prior contact is required and you cannot reach the hosts, please do not visit the host. There could be various reasons why the host did not answer the phone. Most hosts will call you back if they missed your call.

Can grey and black water be emptied at the hosts?

Some hosts offer this service for a fee. Alternatively, you can use the free dumping stations provided by the Danish Road Directorate, which are listed at the back of the Pintrip guide or on the Pintrip App.

Are there benefits to being a member?

Yes, as a Pintrip member, you gain access to exclusive member benefits. You can find an overview of the current benefits here. We add new member benefits from time to time.

It is possible to review the hosts?

When you register your visit with the host, you have the opportunity to leave a review of your experience. The review is only visible to us, but at the end of the season, we send the reviews to the hosts. We greatly appreciate your feedback. In the Facebook group Pintripper, you can also share your Pintrip experience with other members.

 

App

How much does the Pintrip app cost?

When you purchase a digital membership for 52,90 Euro (39,90 Euro in subsequent years if you choose a subscription), you will receive your membership number via email, which also allows you to download the Pintrip app on up to 2 devices.

Does the app work when I don’t have any internet connection?

Yes, Pintrip app also works offline. But it requires an internet connection when you have to activate the membership and install updates.

Do you have to install the updates?

We update the app regularly to improve and optimize the user experience. Therefore, it is important that you always install new updates.

I would like to have more functions in the app. Is that planned?

Yes, we are constantly developing the app.

It is possible to purchase the Pintrip app with a subscription?

Yes, you can purchase a digital membership with a subscription. By choosing a subscription, you can automatically save on your membership for the following season. The first year costs 52,90 Euro, and subsequent years are 39,90 Euro. The subscription renews automatically and can be canceled at any time.

Why can I not install the app?

Please control the phone’s operating system. If your phone’s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 9 and iOS version 13 as a minimum, older versions are not supported.

What should I do if I lose my phone and want to install the app on my new phone?

Then you must write an email to us at support@pintrip.eu with your information including membership number, we will then reset your membership number, so you can sign in on a new device.

Is there support by telephone to the app?

No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact support@pintrip.eu. Send your membership number, phone model, version of your phone’s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible. 

How many devices can I install the Pintrip app on?

Each membership allow installation on up to 2 devices.

I keep getting error messages, when I use the app. What should I do?

Please contact us on support@pintrip.eu and we will help you as soon as possible. Remember to write your membership number, your phone’s model, the version of your phone’s operating system, first name and last name, license number, e-mail and phone number. 

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