Cookies and privacy policy at Pintrip ApS

Introduction

When you visit our website, information about you is used, which is used to customize and improve our content and to increase the value of the ads displayed on the page. If you do not want information collected, you should delete your cookies (see instructions) and refrain from using the website further. Below we have elaborated on what information is collected, their purpose and which third parties have access to it.

Cookies

 

Privacy

In general

Personal information is any kind of information that can be attributed to you to some extent. When you use our website we collect and process a number of such information. This happens if you for instance sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, other use of services or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click (interests). To the extent you explicitly consent to this and enter the information yourself, you will also be treated with: Name, phone number, e-mail, address and payment information. This will typically be in connection with the creation of login or a purchase.

Security

We treat your personal information securely and confidentially in accordance with applicable law, including the Personal Data Act and the Data Protection Act.

Your information will only be used for the purpose for which it was collected and will be deleted when that purpose is met or no longer relevant.

We have taken technical and organisational measures to prevent your information from being accidentally or illegally deleted, disclosed, lost, impaired or misunderstood, misused or otherwise treated in violation of law.

Purpose

The information is used to identify you as a user and to show you the ads that are most likely to be relevant to you, to record your purchases and payments, and to provide the services you have requested, such as the submission to our newsletter. In addition, we use the information to optimize our services and content.

Storage period

The information is stored for the time allowed by law and we delete them when they are no longer in need. The period depends on the nature of the information and the reason for storage. It is therefore not possible to specify a general time frame for when information is deleted.

Disclosure of Information

Data about your use of the website, which ads you receive and possibly. clicks on, geographical location, gender and age segment etc. is disclosed to third parties to the extent that this information is known. You can see which third parties are in the “Cookies” section above. The information is used to target advertising.

We also use a number of third parties for the storage and processing of data. These only process information on our behalf and may not use it for their own purposes.

Transmission of personal data such as name and e-mail etc. will only happen if you consent to it. We only use data processors in the EU or in countries that can provide your information with sufficient protection.

Insight and complaints

You have the right to know which personal information we process about you in a common format (data portability). You can also object to information being used at any time. You may also revoke your consent to the processing of your information. If the information processed about you is incorrect, you have the right to be corrected or deleted. Please contact us at: pintrip@pintrip.eu. If you want to complain about our processing of your personal data, you also have the opportunity to contact the Data Inspectorate.

If you no longer wish us to process your personal information or to limit the processing of your personal data, you can also send us a request for this to the above-mentioned email address.

 

Publisher

The website is owned and published by:

Pintrip ApS
Klokkevej 4
7870 Roslev
CVR: 39836874
Phone: 0045 22379588
E-mail: pintrip@pintrip.eu

 

 

 

Frequently asked questions

How long is the membership valid for?

Your membership is valid for 365 days from the purchase date. By choosing a subscription, your membership will automatically renew, ensuring you always travel with a valid membership while also supporting the Pintrip concept.

How many pitches do the hosts offer?

Each host offers 1-3 pitches.

Can I stay more than 24 hours at each host?

No, the Pintrip concept allows travelers to stay only for a single night at each host. This still allows you enough time to get to know the host and the location, while also giving other travelers the opportunity to benefit from the Pintrip concept.

Do the hosts accept vehicles other than motorhomes?

Yes, more than 80% of the hosts also accept rooftop tents, and approximately 45% of the hosts also accept caravans. If you are traveling in a vehicle without a toilet, you can stay overnight at around 80 Pintrip hosts that offer access to toilet facilities around the clock.

What facilities can I expect from the hosts?

Many hosts offer facilities such as power, water, toilet, shower, and similar amenities. They often charge a small fee for their facilities. Please be courteous and ask for permission, as well as clarify all conditions, before using the facilities.

Is the concept available in other countries?

Yes, the concept originated in France more than 30 years ago with France Passion. In total, 10 European countries offer the concept. For more information, visit www.fefi.eu

Do all hosts need to be contacted by phone before arrival?

No, about 30% of the hosts prefer phone contact, which is clearly indicated with a red phone icon. The remaining hosts do not require phone contact before arrival, so you can simply show up.

May I bring dogs?

Dogs are welcome at more than 90% of the hosts, and keeping the dog on a short leash is always required. Pay attention to the dog icon, especially the red one, which indicates the few places dogs are not allowed.

What criteria are emphasized when selecting hosts?

For us, hospitality, the quality of the products, good experiences, as well as peace and nature, are the central criteria. We are constantly looking for new hosts, and our ambassadors help with this process. However, it is most often the potential hosts who contact us to become part of the Pintrip network, not the other way around.

Can I reserve a spot in advance?

No, with the Pintrip concept, it is not possible to reserve a spot in advance. For hosts that require prior contact, you can reach out to them no earlier than 24 hours before your arrival. The Pintrip concept operates on a first-come, first-served basis. For example, if you are the fourth quest at a host who only has three spots available, you will need to find an alternative accommodation. There is often another Pintrip host nearby.

All parking spots are occupied at a host. What should I do now?

In this case, you will need to look for an alternative accommodation. There is often another Pintrip host nearby.

What should I do if I can’t reach the host?

If prior contact is required and you cannot reach the hosts, please do not visit the host. There could be various reasons why the host did not answer the phone. Most hosts will call you back if they missed your call.

Can grey and black water be emptied at the hosts?

Some hosts offer this service for a fee. Alternatively, you can use the free dumping stations provided by the Danish Road Directorate, which are listed at the back of the Pintrip guide or on the Pintrip App.

Are there benefits to being a member?

Yes, as a Pintrip member, you gain access to exclusive member benefits. You can find an overview of the current benefits here. We add new member benefits from time to time.

It is possible to review the hosts?

When you register your visit with the host, you have the opportunity to leave a review of your experience. The review is only visible to us, but at the end of the season, we send the reviews to the hosts. We greatly appreciate your feedback. In the Facebook group Pintripper, you can also share your Pintrip experience with other members.

 

App

How much does the Pintrip app cost?

When you purchase a digital membership for 52,90 Euro (39,90 Euro in subsequent years if you choose a subscription), you will receive your membership number via email, which also allows you to download the Pintrip app on up to 2 devices.

Does the app work when I don’t have any internet connection?

Yes, Pintrip app also works offline. But it requires an internet connection when you have to activate the membership and install updates.

Do you have to install the updates?

We update the app regularly to improve and optimize the user experience. Therefore, it is important that you always install new updates.

I would like to have more functions in the app. Is that planned?

Yes, we are constantly developing the app.

It is possible to purchase the Pintrip app with a subscription?

Yes, you can purchase a digital membership with a subscription. By choosing a subscription, you can automatically save on your membership for the following season. The first year costs 52,90 Euro, and subsequent years are 39,90 Euro. The subscription renews automatically and can be canceled at any time.

Why can I not install the app?

Please control the phone’s operating system. If your phone’s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 9 and iOS version 13 as a minimum, older versions are not supported.

What should I do if I lose my phone and want to install the app on my new phone?

Then you must write an email to us at support@pintrip.eu with your information including membership number, we will then reset your membership number, so you can sign in on a new device.

Is there support by telephone to the app?

No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact support@pintrip.eu. Send your membership number, phone model, version of your phone’s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible. 

How many devices can I install the Pintrip app on?

Each membership allow installation on up to 2 devices.

I keep getting error messages, when I use the app. What should I do?

Please contact us on support@pintrip.eu and we will help you as soon as possible. Remember to write your membership number, your phone’s model, the version of your phone’s operating system, first name and last name, license number, e-mail and phone number. 

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