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Frequently asked questions
Your membership is valid for 365 days from the purchase date. By choosing a subscription, your membership will automatically renew, ensuring you always travel with a valid membership while also supporting the Pintrip concept.
Each host offers 1-3 pitches.
No, the Pintrip concept allows travelers to stay only for a single night at each host. This still allows you enough time to get to know the host and the location, while also giving other travelers the opportunity to benefit from the Pintrip concept.
Yes, more than 80% of the hosts also accept rooftop tents, and approximately 45% of the hosts also accept caravans. If you are traveling in a vehicle without a toilet, you can stay overnight at around 80 Pintrip hosts that offer access to toilet facilities around the clock.
Many hosts offer facilities such as power, water, toilet, shower, and similar amenities. They often charge a small fee for their facilities. Please be courteous and ask for permission, as well as clarify all conditions, before using the facilities.
Yes, the concept originated in France more than 30 years ago with France Passion. In total, 10 European countries offer the concept. For more information, visit www.fefi.eu
No, about 30% of the hosts prefer phone contact, which is clearly indicated with a red phone icon. The remaining hosts do not require phone contact before arrival, so you can simply show up.
Dogs are welcome at more than 90% of the hosts, and keeping the dog on a short leash is always required. Pay attention to the dog icon, especially the red one, which indicates the few places dogs are not allowed.
For us, hospitality, the quality of the products, good experiences, as well as peace and nature, are the central criteria. We are constantly looking for new hosts, and our ambassadors help with this process. However, it is most often the potential hosts who contact us to become part of the Pintrip network, not the other way around.
No, with the Pintrip concept, it is not possible to reserve a spot in advance. For hosts that require prior contact, you can reach out to them no earlier than 24 hours before your arrival. The Pintrip concept operates on a first-come, first-served basis. For example, if you are the fourth quest at a host who only has three spots available, you will need to find an alternative accommodation. There is often another Pintrip host nearby.
In this case, you will need to look for an alternative accommodation. There is often another Pintrip host nearby.
If prior contact is required and you cannot reach the hosts, please do not visit the host. There could be various reasons why the host did not answer the phone. Most hosts will call you back if they missed your call.
Some hosts offer this service for a fee. Alternatively, you can use the free dumping stations provided by the Danish Road Directorate, which are listed at the back of the Pintrip guide or on the Pintrip App.
Yes, as a Pintrip member, you gain access to exclusive member benefits. You can find an overview of the current benefits here. We add new member benefits from time to time.
When you register your visit with the host, you have the opportunity to leave a review of your experience. The review is only visible to us, but at the end of the season, we send the reviews to the hosts. We greatly appreciate your feedback. In the Facebook group Pintripper, you can also share your Pintrip experience with other members.
Microcamping has become a popular way to travel and many people ask if it's allowed with Pintrip. The answer is yes - as long as you follow the guidelines and golden rules, you are welcome to microcamp with Pintrip hosts.
It's important that you only stay with hosts with toilet facilities (for a fee) and don't engage in camping-like behavior and claim the space around your car as your “private space”. Most hosts will allow you to set up a table and chairs (remember to ask for permission) as long as you pack them away when you go to sleep.
App
When you purchase a digital membership for 52,90 Euro (39,90 Euro in subsequent years if you choose a subscription), you will receive your membership number via email, which also allows you to download the Pintrip app on up to 2 devices.
Yes, Pintrip app also works offline. But it requires an internet connection when you have to activate the membership and install updates.
We update the app regularly to improve and optimize the user experience. Therefore, it is important that you always make sure to install new updates. You can force an update on your phone by opening the Pintrip app -> swipe app up in small window -> swipe away completely -> wait 15 seconds and open the Pintrip app again. Alternatively, you can go to google play/app store and search for Pintrip and open the app that way.
Yes, we are constantly developing the app.
Yes, you can purchase a digital membership with a subscription. By choosing a subscription, you can automatically save on your membership for the following season. The first year costs 52,90 Euro, and subsequent years are 39,90 Euro. The subscription renews automatically and can be canceled at any time.
Send us an email at pintrip@pintrip.eu with your membership number (not screen print) and your new registration number and we will correct the information on your digital membership card.
Please control the phone’s operating system. If your phone’s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 9 and iOS version 13 as a minimum, older versions are not supported.
Then you must write an email to us at support@pintrip.eu with your information including membership number, we will then reset your membership number, so you can sign in on a new device.
No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact support@pintrip.eu. Send your membership number, phone model, version of your phone’s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible.
Each membership allow installation on up to 2 devices.
Please contact us on support@pintrip.eu and we will help you as soon as possible. Remember to write your membership number, your phone’s model, the version of your phone’s operating system, first name and last name, license number, e-mail and phone number.
The message means that both accesses to the Pintrip app are enabled, then send us an email at support@pintrip.eu and write RESET in the subject field and we will reset the accesses so you can get on with new access.
If you have a new membership number and are not allowed to log out of the old membership number, there is a hidden log out button on “your membership”. It's a thin line at the bottom of the page, when you press it you will be logged out.
This function may ONLY be used for new membership numbers, as you will be kicked off completely and must contact Pintrip to get back on if you log out by mistake.