{"id":4861,"date":"2020-03-25T10:46:06","date_gmt":"2020-03-25T09:46:06","guid":{"rendered":"https:\/\/pintrip.eu\/en\/?page_id=4861"},"modified":"2026-03-25T10:43:07","modified_gmt":"2026-03-25T09:43:07","slug":"support-web","status":"publish","type":"page","link":"https:\/\/pintrip.eu\/en\/support-web\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;on|on|on&#8221; module_id=&#8221;nyhedsbrev&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;75%&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;90%&#8221; max_width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;200px||70px|&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0||70px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||0px|&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_blur=&#8221;17px&#8221; box_shadow_spread=&#8221;2px&#8221; box_shadow_color=&#8221;#eaeaea&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; max_width=&#8221;1332px&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;0|0px|27px|0px|false|false&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1332px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><\/h2>\n<h2><strong>Pintrip app &#8211; information about the start of season 2024<br \/><\/strong><\/h2>\n<hr style=\"width: 45px; float: left; height: 4px; background: #40614d; border: 0px; margin: 15px 10px 0px 0px;\" \/>\n<p><em>\u00a0<\/em><\/p>\n<p><strong>Season start om March 31st, 2024<\/strong><br \/>Finally, the time has come: the new Pintrip season is just around the corner. Here are some important details for you to get a smooth start.<\/p>\n<p><strong>Registration of your membership in the Pintrip App <\/strong><\/p>\n<ul>\n<li><strong>Pintrip membership (book + app):<\/strong> If you have already received the physical Pintrip guide for the 2024 season, you can register in the Pintrip App with your membership details starting from March 31st.<\/li>\n<li><strong>Pintrip App (purely digital membership):<\/strong> If you have chosen a digital membership, you will receive an email with your membership number on March 31st, 2024. You can log in to the Pintrip App with your membership details from March 31st.<\/li>\n<\/ul>\n<p><strong>Please note that the Pintrip App for the 2024 season will be updated in the app stores on March 31st. <\/strong>All members of Pintrip in the 2023 season will be logged out of the Pintrip App om March 31st, and only members of the 2024 season will be able to log in to the Pintrip App with their membership details from March 31st. It is important to always update to the latest version of the Pintrip App as changes have been made.<\/p>\n<p>NOTE: Even if you have already received the physical guide for the 2024 season, the 2023 season applies until March 31st 2024. Hosts who are first joining from the 2024 season will only be ready to welcome guests from March 31st. Therefore, we kindly ask you to respect this and visit new hosts starting from March 31st 2024.<\/p>\n<p>We look forward to the new Pintrip season and wish everyone a safe journey!<\/p>\n<p><em>The minimum requirements for the app are Android version 9 and iOS version 13. Older versions are not supported.<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>Download<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pintrip.eu\/wp-content\/uploads\/2020\/03\/google-play-badge-1-1-e1585128321743.png&#8221; url=&#8221;https:\/\/play.google.com\/store\/apps\/details?id=dk.detgodefirma.pintrip&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;4.25.0&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/pintrip.eu\/wp-content\/uploads\/2020\/03\/Download-on-the-app-store-2-e1585128790196.png&#8221; url=&#8221;https:\/\/apps.apple.com\/us\/app\/pintrip-motorhome-stopovers\/id1501589360?ls=1&#8243; url_new_window=&#8221;on&#8221; _builder_version=&#8221;4.25.0&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;cstm-green-arrow&#8221; _builder_version=&#8221;4.22.1&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/pintrip.eu\/en\/wp-content\/uploads\/sites\/7\/2018\/10\/scroll_ned_pil_2.png&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;6%&#8221; max_width_tablet=&#8221;9%&#8221; max_width_phone=&#8221;20%&#8221; max_width_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;||-25px|&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; animation_style=&#8221;roll&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;on|on|on&#8221; module_id=&#8221;nyhedsbrev&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;75%&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;90%&#8221; max_width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;200px||70px|&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0||70px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||0px|&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_blur=&#8221;17px&#8221; box_shadow_spread=&#8221;2px&#8221; box_shadow_color=&#8221;#eaeaea&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.24.2&#8243; max_width=&#8221;1332px&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;40px|0px|27px|0px|false|false&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1332px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>\u00a0<\/h2>\n<h2><strong>How does the Pintrip app work?<br \/><\/strong><\/h2>\n<hr style=\"width: 45px; float: left; height: 4px; background: #40614d; border: 0px; margin: 15px 10px 0px 0px;\" \/>\n<p><em>\u00a0<\/em><\/p>\n<p>Download the Pintrip App on your mobile phone and\/or tablet. Search for \u201cPintrip\u201d in Google Play or Apple Pay. The app is always updated and new hosts are added throughout the season. Activate the app with your membership number that you received by email. If you change your payment details, you will receive a new one. You can always see your active membership number if you log in to MY ACCOUNT here on the website.<\/p>\n<p><strong>Find hosts near you<br \/><\/strong>The app can locate your position and display the nearest hosts on the map.<\/p>\n<p><strong>Search and find<\/strong><br \/>Do you want to know if the host allows dogs and caravans on their property and offer power? Use the filter function by clicking on the magnifying class in the top right corner of the app, so you can find the perfect host for your needs. For example, search for specific categories like dairy or vineyard, or keywords like \u201cbeer\u201d and \u201cice cream\u201d. You can also find dumping stations and DCU campsites using the Pintrip App by clicking on \u201cMember Benefits\u201d or \u201cShow only dumping stations\u201d in the search function.<\/p>\n<p><strong>Register your visit<br \/><\/strong>When you\u2019re at a host, you have the option to click \u201cRegister your visit\u201d on the host\u2019s page in the app and leave a review of the place. The review is only shared with Pintrip and not with the host or others.<\/p>\n<p><strong>Save your favorites with just one click<br \/><\/strong>Add a host your favorites by clicking on the star icon in the top right corner of the host\u2019s page. To access your favorites, tap on \u201cFavorites\u201d at the bottom of the screen on the main page of the Pintrip App.<\/p>\n<p><strong>Note<br \/><\/strong>You can use the Pintrip App on two separate devices simultaneously, and they will share the same user account and favorites. Pintrip App is optimized for modern smartphones. The minimum requirements for Android are version 9 and iOS version 13; older versions are not supported.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_image src=&#8221;https:\/\/pintrip.eu\/en\/wp-content\/uploads\/sites\/7\/2023\/11\/Pintrip_2024_18-scaled.jpg&#8221; title_text=&#8221;Pintrip_2024_18&#8243; url=&#8221;https:\/\/pintrip.page.link\/iOS&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;4.24.2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;cstm-green-arrow&#8221; _builder_version=&#8221;4.22.1&#8243; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; 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_builder_version=&#8221;4.16&#8243; max_width=&#8221;75%&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;90%&#8221; max_width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;130px||130px|&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;80px||80px&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;80px||27px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;60px||19px||false|false&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_blur=&#8221;17px&#8221; box_shadow_spread=&#8221;2px&#8221; box_shadow_color=&#8221;#eaeaea&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;1332px&#8221; custom_padding=&#8221;0|0px|27px|0px|false|false&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1332px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;kontakt tekst&#8221; _builder_version=&#8221;4.27.4&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>Support<\/strong><\/h1>\n<hr style=\"width: 45px; float: left; height: 4px; background: #40614d; border: 0px; margin: 15px 10px 0px 0px;\" \/>\n<p>&nbsp;<\/p>\n<p>Please send us an email at\u00a0<a href=\"mailto:support@pintrip.eu\">support@pintrip.eu<\/a>\u00a0if you have any questions to or problems with the App. Unfortunately, it is not possible for us to help with technical support over the phone.<\/p>\n<p><strong>Before writing to us, we recommend that you read &#8220;frequently asked questions&#8221; at the bottom of the page.<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_contact_form captcha=&#8221;off&#8221; email=&#8221;support@pintrip.eu&#8221; 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global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;56px|0px|17px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>Frequently asked questions about Pintrip app<\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.6.6&#8243; global_module=&#8221;11022&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_toggle title=&#8221;How do I download the Pintrip app?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Search for <strong data-start=\"51\" data-end=\"64\">\u201cPintrip\u201d<\/strong> in the App Store or on Google Play and download the app for free. The membership is purchased through the shop.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I reserve a spot through the app?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>From <strong data-start=\"48\" data-end=\"62\">01.04.2026<\/strong>, it will be possible to reserve a spot with selected hosts up to 3<strong data-start=\"128\" data-end=\"153\">\u00a0days before arrival<\/strong>. Other hosts may be contacted <strong data-start=\"184\" data-end=\"227\">no earlier than 24 hours before arrival<\/strong>.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I use the app without an internet connection?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p3\">The app requires an internet connection to update maps, search results, and host information. Without an internet connection, the functionality may be limited.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Do I need to update the app regularly?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"44\" data-end=\"204\">We continuously update the Pintrip app to improve features and optimize the user experience. Therefore, we recommend always having the latest version installed.<\/p>\n<p data-start=\"206\" data-end=\"423\">If you want to force an update, you can completely close and reopen the app: open the Pintrip app, swipe it away in the overview of open apps to close it completely, wait about 15 seconds, and then open the app again.<\/p>\n<p data-start=\"425\" data-end=\"546\" data-is-last-node=\"\" data-is-only-node=\"\">You can also update the app by searching for <strong data-start=\"470\" data-end=\"483\">\u201cPintrip\u201d<\/strong> in the App Store or on Google Play and updating the app there.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I would like to have more functions in the app. Is that planned? &#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes, we are constantly developing the app.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I have a new vehicle, how do I correct the information on my membership card&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Send us an email at support@pintrip.eu with your membership number (not screen print) and your new registration number and we will correct the information on your digital membership card.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How do I force an update of the app?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"42\" data-end=\"384\">The Pintrip app is continuously updated on our side. To ensure that you always have access to the latest updates and features, it is important to completely close the app after using it. To do this, open the overview of open apps on your device and fully close the Pintrip app (swipe the app away or tap the X \u2013 depending on your smartphone).<\/p>\n<p data-start=\"386\" data-end=\"545\" data-is-last-node=\"\" data-is-only-node=\"\">You can also search for <strong data-start=\"410\" data-end=\"423\">\u201cPintrip\u201d<\/strong> in Google Play or the App Store and open the app directly from there. This ensures that you are using the latest version.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I write reviews in the app?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"42\" data-end=\"384\">From <strong data-start=\"42\" data-end=\"56\">01.04.2026<\/strong>, it will be possible to write a review about the host and share your photos in the app.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_toggle title=&#8221;Where can I see my membership number?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If you have a subscription, you can always find your active membership number by logging in to <strong data-start=\"519\" data-end=\"533\">MY ACCOUNT<\/strong> here on the website. You can also change your payment method on this page. If you <strong data-start=\"616\" data-end=\"646\">do not have a subscription<\/strong>, you will only have received your membership number by email.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Why can I not install the app?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Please control the phone\u2019s operating system. If your phone\u2019s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 9 and iOS version 13 as a minimum, older versions are not supported.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Where can I change the payment method for my subscription?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"64\" data-end=\"235\">You can change your payment method by logging into your subscription on the website under <strong data-start=\"154\" data-end=\"171\">\u201cMY ACCOUNT.\u201d<\/strong> Go to your active subscription and select <strong data-start=\"214\" data-end=\"235\">\u201cChange payment.\u201d<\/strong><\/p>\n<p data-start=\"237\" data-end=\"449\" data-is-last-node=\"\" data-is-only-node=\"\">If an error occurs, it may be related to your browser \u2013 in that case, try using another device. If it still does not work, you can cancel your subscription and then activate it again with the new payment details.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What should I do if I get a new phone?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p data-start=\"64\" data-end=\"235\">If you get a new phone and want to reinstall the Pintrip app, please contact our support at <strong data-start=\"136\" data-end=\"158\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"138\" data-end=\"156\">support@pintrip.eu<\/a><\/strong>. Write <strong data-start=\"166\" data-end=\"177\">\u201cReset\u201d<\/strong> in the subject line and include your membership number (not a screenshot). We will then reset your account so you can log in on your new device.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is there support by telephone to the app? &#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact support@pintrip.eu. Send your membership number, phone model, version of your phone\u2019s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How many devices can I install the Pintrip app on? &#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Each membership allow installation on up to 2 devices.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What should I do if the app shows an error?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Close the app completely and open it again. If that does not help, check whether an update is available. If the problem continues, please contact support.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I receive a message saying that 2 devices are already installed \u2013 what does that mean?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>This means that your membership number is already active on two devices. Please contact support if one device needs to be reset. Include your membership number (not a screenshot) and write <strong data-start=\"281\" data-end=\"292\">\u201cReset\u201d<\/strong> in the subject line.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How do I log out when I have a new membership number?&#8221; open_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; closed_toggle_background_color=&#8221;rgba(0,0,0,0)&#8221; icon_color=&#8221;#40614d&#8221; open_icon_color=&#8221;#40614d&#8221; _builder_version=&#8221;4.27.4&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Poppins|600|||||||&#8221; title_line_height=&#8221;1.6em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;14px&#8221; body_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||0px&#8221; custom_padding=&#8221;30px|0px|30px|0px|true|true&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;rgba(217,217,217,0.4)&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"59\" data-end=\"161\">Log out of the app through your member account and then log in again using your new membership number.<\/p>\n<p data-start=\"163\" data-end=\"355\" data-is-last-node=\"\" data-is-only-node=\"\"><strong>This function must ONLY be used when you have a new membership number, as you will be completely logged out. If you accidentally log out, you will need to contact support to regain access.<\/strong><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pintrip app &#8211; information about the start of season 2024 \u00a0 Season start om March 31st, 2024Finally, the time has come: the new Pintrip season is just around the corner. Here are some important details for you to get a smooth start. Registration of your membership in the Pintrip App Pintrip membership (book + app): [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-4861","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pintrip App Support<\/title>\n<meta name=\"description\" content=\"Find answers about the Pintrip app: download, login, membership number, updates, reservations, and troubleshooting. 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