{"id":4807,"date":"2020-03-18T08:36:20","date_gmt":"2020-03-18T07:36:20","guid":{"rendered":"https:\/\/pintrip.eu\/en\/?page_id=4807"},"modified":"2026-03-25T10:41:49","modified_gmt":"2026-03-25T09:41:49","slug":"support","status":"publish","type":"page","link":"https:\/\/pintrip.eu\/en\/support\/","title":{"rendered":"Support – app"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ global_colors_info=”{}”]<\/p>\n

SUPPORT \/ FREQUENTLY ASKED QUESTIONS<\/strong><\/span><\/h1>\n

.<\/p>\n

Please send us an email at support@pintrip.eu<\/a> if you have any questions about or issues with the app. Unfortunately, we are not able to provide technical support over the phone.<\/p>\n

Before contacting us, we recommend that you review the \u201cFrequently Asked Questions\u201d.<\/strong><\/p>\n

[\/et_pb_text][et_pb_toggle title=”Can I reserve a spot through the app?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

From\u00a0<\/span>01.04.2026<\/strong>, it will be possible to reserve a spot with selected hosts up to 3<\/span>\u00a0days before arrival<\/strong>. Other hosts may be contacted\u00a0<\/span>no earlier than 24 hours before arrival<\/strong>.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I use the app without an internet connection?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

The app requires an internet connection to update maps, search results, and host information. Without an internet connection, the functionality may be limited.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do I need to update the app regularly?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

We continuously update the Pintrip app to improve features and optimize the user experience. Therefore, we recommend always having the latest version installed.<\/p>\n

If you want to force an update, you can completely close and reopen the app: open the Pintrip app, swipe it away in the overview of open apps to close it completely, wait about 15 seconds, and then open the app again.<\/p>\n

You can also update the app by searching for\u00a0<\/span>\u201cPintrip\u201d<\/strong>\u00a0<\/span>in the App Store or on Google Play and updating the app there.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I would like to have more functions in the app. Is that planned?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Yes, we are constantly developing the app.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I have a new vehicle, how do I correct the information on my membership card” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Send us an email at support@pintrip.eu with your membership number (not screen print) and your new registration number and we will correct the information on your digital membership card.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I force an update of the app?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

The Pintrip app is continuously updated on our side. To ensure that you always have access to the latest updates and features, it is important to completely close the app after using it. To do this, open the overview of open apps on your device and fully close the Pintrip app (swipe the app away or tap the X \u2013 depending on your smartphone).<\/p>\n

You can also search for\u00a0<\/span>\u201cPintrip\u201d<\/strong>\u00a0<\/span>in Google Play or the App Store and open the app directly from there. This ensures that you are using the latest version.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I write reviews in the app?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

From\u00a0<\/span>01.04.2026<\/strong>, it will be possible to write a review about the host and share your photos in the app.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Where can I change the payment method for my subscription?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

You can change your payment method by logging into your subscription on the website under\u00a0<\/span>\u201cMY ACCOUNT.\u201d<\/strong>\u00a0<\/span>Go to your active subscription and select\u00a0<\/span>\u201cChange payment.\u201d<\/strong><\/p>\n

If an error occurs, it may be related to your browser \u2013 in that case, try using another device. If it still does not work, you can cancel your subscription and then activate it again with the new payment details.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What should I do if I get a new phone?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

If you get a new phone and want to reinstall the Pintrip app, please contact our support at\u00a0<\/span>support@pintrip.eu<\/a><\/strong>. Write\u00a0<\/span>\u201cReset\u201d<\/strong>\u00a0in the subject line and include your membership number (not a screenshot). We will then reset your account so you can log in on your new device.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Is there support by telephone to the app? ” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact support@pintrip.eu. Send your membership number, phone model, version of your phone\u2019s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible.\u00a0<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How many devices can I install the Pintrip app on? ” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Each membership allow installation on up to 2 devices.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What should I do if the app shows an error?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Close the app completely and open it again. If that does not help, check whether an update is available. If the problem continues, please contact support.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I receive a message saying that 2 devices are already installed \u2013 what does that mean?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

This means that your membership number is already active on two devices. Please contact support if one device needs to be reset. Include your membership number (not a screenshot) and write\u00a0<\/span>\u201cReset\u201d<\/strong>\u00a0in the subject line.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I log out when I have a new membership number?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Log out of the app through your member account and then log in again using your new membership number.<\/p>\n

This function must ONLY be used when you have a new membership number, as you will be completely logged out. If you accidentally log out, you will need to contact support to regain access.<\/strong><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

SUPPORT \/ FREQUENTLY ASKED QUESTIONS . Please send us an email at support@pintrip.eu if you have any questions about or issues with the app. Unfortunately, we are not able to provide technical support over the phone. 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