The Golden Rules

 

DEAR PINTRIP TRAVELER, WE KINDLY REQUEST YOU TO BE AWARE OF AND ADHERE TO THE FOLLOWING RULES DURING YOUR STAY. THESE RULES SHOULD BE ACKNOWLEDGED AND RESPECTED.

  1. A valid membership is required to use the Pintrip network. The concept is exclusively for motorhomes, vans, caravans, and cars with rooftop tents.
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  2. Greet the hosts on both arrival and departure. At all hosts, you must present your membership card (digitally or physically).
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  3. The stay at each host is limited to a maximum of 24 hours or one night.
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  4. Respect what is stated on the host page. If there is no icon for, for example, toilet, water, and power, it does not make sense to ask.
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  5. Show interest in the host’s products and services; it is a nice way to say thank you for a free and safe overnight stay. There is, of course, no obligation to purchase.
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  6. Dog must always be on a short leash and may not be welcome in some places. Remember to check the dog icon!
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  7. You are not entitled to a pitch, and reservations are not possible. It operates on a first-come, first-served base. If the host requests you to call before arrival, you can only call 24 hours in advance.
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  8. Respect the arrival time and periods when the host is closed. Also, note that there may be situations where a host, for various reasons, cannot accommodate Pintrip guests.
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  9. Facilities are available for a fee. The standard of facilities may vary from place to place. Seek permission and clarify payment before using the host’s facilities (power, water, toilet, etc.)
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  10. Ask for permission before approaching or feeding the animals, make campfires, or set up camping equipment without the host´s permission. Respect the host’s private part of the property.
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  11. Leave the pitch clean. If the host allows you to dispose of trash, remember to use the proper bins. It is prohibited to empty toilet cassettes in private toilets! The Pintrip app and the back page of the guide will guide you to the National Road Directorate’s free dumping stations.

Frequently asked questions

How long is the membership valid for?

The annual membership is always valid from March 31st to March 30th the following year, but if you only need a membership for a short period, there is also the option to purchase a monthly membership. The printed guide is updated annually, while the Pintrip App is continuously updated throughout the season. It is crucial to have a valid membership to avoid visiting hosts who are no longer part of the network. Additionally, with a valid membership, you will continuously receive information about the many new hosts being added to the network during the season. By choosing a subscription, your membership will automatically renew, ensuring you always travel with a valid membership while supporting the Pintrip concept.

How many pitches do the hosts offer?

Each host offers 1-3 pitches.

Can I stay more than 24 hours at each host?

No, the Pintrip concept allows travelers to stay only for a single night at each host. This still allows you enough time to get to know the host and the location, while also giving other travelers the opportunity to benefit from the Pintrip concept.

Do the hosts accept vehicles other than motorhomes?

Yes, more than 80% of the hosts also accept rooftop tents, and approximately 45% of the hosts also accept caravans. If you are traveling in a vehicle without a toilet, you can stay overnight at around 80 Pintrip hosts that offer access to toilet facilities around the clock.

What facilities can I expect from the hosts?

Many hosts offer facilities such as power, water, toilet, shower, and similar amenities. They often charge a small fee for their facilities. Please be courteous and ask for permission, as well as clarify all conditions, before using the facilities.

Is the concept available in other countries?

Yes, the concept originated in France more than 30 years ago with France Passion. In total, 10 European countries offer the concept. For more information, visit www.fefi.eu

Do all hosts need to be contacted by phone before arrival?

No, approximately 30% of the hosts want telephone contact before you arrive, which is clearly indicated in both the book and the app with a red telephone icon. The remaining hosts do not require phone contact before arrival, so you can simply show up.

May I bring dogs?

Dogs are welcome at more than 90% of the hosts, and keeping the dog on a short leash is always required. Pay attention to the dog icon, especially the red one, which indicates the few places dogs are not allowed.

What criteria are emphasized when selecting hosts?

For us, hospitality, the quality of the products, good experiences, as well as peace and nature, are the central criteria. We are constantly looking for new hosts, and our ambassadors help with this process. However, it is most often the potential hosts who contact us to become part of the Pintrip network, not the other way around.

Can I reserve a spot in advance?

No, with the Pintrip concept, it is not possible to reserve a spot in advance. For hosts that require prior contact, you can reach out to them no earlier than 24 hours before your arrival. The Pintrip concept operates on a first-come, first-served basis. For example, if you are the fourth quest at a host who only has three spots available, you will need to find an alternative accommodation. There is often another Pintrip host nearby.

All parking spots are occupied at a host. What should I do now?

In this case, you will need to look for an alternative accommodation. There is often another Pintrip host nearby.

What should I do if I can’t reach the host?

If prior contact is required and you cannot reach the hosts, please do not visit the host. There could be various reasons why the host did not answer the phone. Most hosts will call you back if they missed your call.

Can grey and black water be emptied at the hosts?

Some hosts offer this service for a fee. Alternatively, you can use the free dumping stations provided by the Danish Road Directorate, which are listed at the back of the Pintrip guide or on the Pintrip App.

Are there benefits to being a member?

Yes, as a Pintrip member, you gain access to exclusive member benefits. You can find an overview of the current benefits here. We add new member benefits from time to time.

I have lost my vignette/membership card/changed windshield or vehicle. What should I do now?

Send an email to pintrip@pintrip.eu, and we will help you as soon as possible.

It is possible to review the hosts?

When you check in with the host on the Pintrip App, you have the opportunity to review your experience. The review is only visible to us, but we send the reviews to the host at the end of the season. We greatly appreciate your feedback. In the Facebook group “Pintripper” you can also share your Pintrip experience with other members.

 

App

How much does the Pintrip app cost?

If you purchase a membership including both the book and the app for 59,90 euros, you will receive a membership card with your membership number, which serves as access to the Pintrip app. With a Pintrip membership, you have the option to download the Pintrip app on up to 2 devices.

When you purchase a digital membership (app only) for 52,90 euros, you will receive your membership number via email, which also allows you to download the Pintrip app on up to 2 devices.

Can I purchase the Pintrip app without the physical guide?

Yes, you can purchase a digital membership (app only). Your membership number will be sent to you via email. The membership is digital and allows you to download the Pintrip app on up to 2 devices. Please note that it is your responsibility to collect your vignette from one of the approximately 50 bonus hosts.

Does the app work when I don’t have any internet connection?

Yes, Pintrip app also works offline. But it requires an internet connection when you have to activate the membership and install updates.

Do you have to install the updates?

We update the app regularly to improve and optimize the user experience. Therefore, it is important that you always install new updates.

I would like to have more functions in the app. Is that planned?

Yes, we are constantly developing the app, especially before a new season.

When can I install the new version?

You can access Pintrip app – version 2024 on March 31, 2024.

For previous members who are registered: When you open the Pintrip app after March 31, 2024 at midday, you will have the opportunity to enter your 2024 membership number. This number can be found either on the back of the physical membership card or has been sent to you via email if you have a digital membership. You will then be presented with a screen containing your information such as email, license plate, and phone number, which are already filled out with your existing data. You can make changes and then press “register” to complete the process.

For new members: Download the Pintrip app from either Google Play or the App Store. From March 31, 2024, you can access the information in the Pintrip app. Simply fill out the fields with your information, and you will be registered and ready to get started.

It is possible to purchase the Pintrip app with a subscription?

Yes, you can purchase a digital membership (app only) with a subscription. By choosing subscription, you can automatically save money on your membership for the 2025 season. The subscription is renewed automatically and can be canceled at any time.

Why can I not install the app?

Please control the phone’s operating system. If your phone’s operating system does not live up to our technical requirements, then you cannot install the app. Our requirements are Android version 9 and iOS version 13 as a minimum, older versions are not supported.

What should I do if I lose my phone and want to install the app on my new phone?

Then you must write an email to us at support@pintrip.eu with your information including membership number, we will then reset your membership number, so you can sign in on a new device.

Can I use the Pintrip Guide without the app?

Of course, but if you only follow the book, it is your own responsibility to keep yourself updated on this page.

Is there support by telephone to the app?

No, sadly we cannot offer any support to the app over the telephone. If you have any problems with the app, you have to contact support@pintrip.eu. Send your membership number, phone model, version of your phone’s operating system, first name and last name, number plate, e-mail and phone number. Then we will help you as soon as possible. 

How many devices can I install the Pintrip app on?

Each membership allow installation on up to 2 devices.

I keep getting error messages, when I use the app. What should I do?

Please contact us on support@pintrip.eu and we will help you as soon as possible. Remember to write your membership number, your phone’s model, the version of your phone’s operating system, first name and last name, license number, e-mail and phone number. 

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